Refund Policy
Should you wish to return your products please contact us no later than 14 days from the date of receipt.
Under the Consumer Contracts Regulations, you will be responsible for paying the shipping costs for returning unwanted products. These costs are non-refundable. For part order returns, shipping costs are also non-refundable.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
In the rare event you receive an incorrect or damaged item, please contact us ASAP with the following information;
- Order number
- Customer name
- Email address
- Item name/description
- Photo of the incorrect/damaged product
We do not offer returns/exchanges/refunds on any personalised products.